Name: The English Tea Party
Situation: After reading about The English Tea Party company in a local magazine and then viewing their website I thought I had found the solution to our vintage crockery problem. I e-mailed Victoria Moy, the owner, and eventually received a response with a quote. And then the e-mails stopped. I chased. We called her telephone and it wouldn't even let us leave a voice mail. Eventually we sent an e-mail saying we would take our business elsewhere. We received a response stating she had been out of the country. We tried to set up an appointment with her but no response. Then 3 months later I sent one last chasing e-mail to which we received an e-mail from Margaret asking us what we still required. No apologies for the delay.
Reason to avoid: No customer service what so ever. Unreliable. Rarely responds to e-mails. Telephone not answered and no facility to leave a voicemail. Website out of date.
Time frame: First e-mail sent in September 2008. Initial response received September 2008. No response until end October 2008. 2 e-mails exchanged end Oct/start November 2008. No response received until February 2009.