Wednesday, 6 May 2009

Customer Service Which Makes Me Want to Scream

Finally after 21 working days, the tag hole punch people have agreed to send us another one and will claim back the lost parcel from Royal Mail.

But they are making us pay the delivery cost for the new tag hole punch...

So despite us paying £3.99 for the first one to be delivered, it not arriving, us having to go through the palaver of trying to find out what happened, them making us wait 15 working days and then not bothering to contact us, so we had to chase them, they are charging us another £3.99 to send us a replacement.

It makes me so cross I could scream.

Put it this way, I wouldn't recommend them or their customer service. Aaaggghhh. This is not what we need 38 days away from the wedding.

3 comments:

Marie-Ève said...
This comment has been removed by the author.
Marie-Ève said...

So frustrating!

Aubergine said...

Thank you for posting this. I can understand why sometimes people are reluctant to 'name and shame' companies that provide bad service but hopefully it'll make them sit up and take notice of unhappy customers as well as being useful to other potential customers.

I was hoping to buy one of these punches though...any ideas where I might find one elsewhere?